
> Frenchies
tips US companies on marketing the European web
Does your company conduct business
in international markets? If your answer is "yes",
know that search engine advertising is becoming an easier
and less expensive Internet marketing tactic to reach this
audience. The field of international search is quite young;
companies quick to execute keyword advertising are still finding
limited competition and great prices.
Making this process easier is the handful of U.S. search engines
that are expanding their reach into foreign countries, allowing
American-based companies to easily market overseas by extending
their current keyword buy through U.S. channels. This is a
blessing for marketers. No expensive calls overseas, or deciphering
language and cultural communication differences. No hassles
dealing with multiple foreign currency rates and contracts.
Ah, the ability to market internationally is becoming nearly
instantaneous and painless.
Don't rule out home-grown international search engines, however.
Yahoo! France is a good way to reach the French, but understandably,
"les Français" are going to be loyal to their
own search engines like Wanadoo (www.wanadoo.fr). Even though
American goods are desirable overseas, U.S. companies need
to make an effort to identify with local residents. This effort
begins by advertising on the search engines where international
shoppers hang out.
Before U.S. companies jump into the international search engine
game, they should be aware of the significant differences
that exist when marketing to an international audience. Simply
because search engines make it easier to do so, doesn't mean
success is guaranteed. The following tips lend insight into
a few of the anticipated challenges along this journey.
Tips for International Marketing
Parlez-vous français? Sprechen Sie Deustche? Promoting
a U.S. business on international search engines isn't solely
about using the appropriate language. Referencement.com,
an international search engine marketing agency based in France,
shares a few tips on how to achieve success with the European
audience. These may very well apply to other continents as
well, including Asia and Latin America.
Sell Brand over Price
Perhaps American have had several years of shopping online
and are comfortable with the buying process. Or, maybe it's
part of our culture to "find the best deal" wherever
we shop. This is not to say that international shoppers aren't
seeking good prices on the web, but apparently, it's not their
number one concern_or at least when U.S. companies are competing
with well-recognized brands can achieve success, but the first
secret to market their famous names instead of price.
Soften the Promotional Pitch
When it comes to business, Americans are quick to discuss
proposals and associated fees. A relationship between two
companies begins once the contract is signed. When I worked
in France, I observed that developing a relationship preceded
and business transaction. If other countries operate like
the French, then I can see how the American style of business
can seem aggressive.
Referencement.com recommends that U.S. companies can forge a relationship-style
approach to marketing by providing more information and softening
their "buy now" rhetoric. History, quality, ratings,
testimonials, and benefits are strongs buying incentives to
use that don't appear pushy. A promotional offer shouldn't
be used as the main selling point, but it can certainly close
the deal.
Think Localization, Not Translation
Using a foreign language in your search engine listings and
on your respective landing pages isn't enough to win over
global customers? There are idiomatic expressions that automated
translation tools don't address. Additionally, new photos
might need to be commissioned showing that culture's lifestyle,
not an American one. These differences in language and images,
if overlooked, can be unsettling, if not offensive, to the
local consumers. All of the creative components of a search
engine campaign _ from ad listing to landing page _ should
be tailored to a particular regional audience. U.S. companies
that then go even further and offer an international sales
or customer service office become more appealing than a U.S.
competitor who appears, and is, so far removed from their
international customers.
U.S. companies with international marketing divisions are
well acquainted with these challenges, as well as a myriad
of others. American marketers who are ready to step into this
arena for the first time, and are comfortable with the aforementioned
challenges, are probably now wondering "On which international
search engines should I start?"
International Search Engine
Popularity
Interest in U.S. search engine marketing has contributed to
an expansion of research in this area. International search
engines haven't received the same kind of press as their U.S.
counterparts...yet. Although fewer American companies sell
products or services beyond U.S. borders, numerous big brands
as well as specialized boutiques are interested. As such,
expect more information on international search to become
available.
Going forward, advertisers can look to Pay-For-Placement (PFP)
search engines as a one-stop international marketing solution.
Espotting, for example, power 850 million queries a month
across Europe. Their key distribution partners in Europe include
Yahoo! Europe, Lycos, UK Plus, Tiscali, Web.de, and O2. As
this book goes to print, a merger between Espotting and FindWhat.com
is under negotiation. Should it go forward, advertisers can
look to a new entity that will power 2.25 billion queries
a month across 11 countries including the United States, the
United Kingdom, France, Germany, Spain, Italy, Sweden, Denmark,
Norway, Ireland, and Switzerland.
Country-specific PFP search engines will likely pop up, too.
It'll be so much easier for companies to market on one search
engine that provides search results to a site distribution
network focused on one country's users.
Whether you're marketing in the United States or abroad, regional
targeting is coming to a search engine near you. This new
capability promises to direct consumers in the geographic
markets you serve to your web site.
Catherine
Seda
Search Engine Advertising - Chapter 13
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